SYMTERATerms of Service
Effective 27 August 2026
These terms apply to public SYMTERA services and communications features, including Ondris where relevant.
Using SYMTERA services
People must use SYMTERA services lawfully and must not misuse the service, attempt unauthorised access, interfere with other users or use the service to send unlawful, deceptive or abusive communications.
Communications and SMS
Where a person opts in to SMS, the consent language shown at the point of opt-in will identify the type of messages they have chosen to receive. Message frequency may vary. Message and data rates may apply. Recipients may reply STOP to opt out and HELP for assistance where supported.
SYMTERA does not sell, rent, transfer or share SMS opt-in data or consent with third parties for their own marketing purposes.
Connected services
Some features may rely on external providers for communications, hosting, payments, AI or other functionality. SYMTERA will only use connected services in accordance with the permissions and controls presented to the customer.
Service availability
SYMTERA may modify, suspend or discontinue features where necessary for safety, maintenance, legal or operational reasons. We aim to communicate material changes where practical.
Responsibility
SYMTERA assists with information and tasks but does not replace a person's judgement. Customers remain responsible for reviewing important actions and decisions, particularly where financial, legal, medical or safety consequences may arise.
Contact
Questions about these terms can be sent to hello@symtera.com.au.